Privacy Policy

Scope of this policy

This policy covers information submitted through the Paradise Healthcare website, including the contact form, phone and email links, and care inquiry communications started from the website. It does not replace a written client service agreement, clinical consent form, or any privacy notice provided during formal care intake.

Personal information collected

The website contact form asks for basic inquiry details such as name, phone number, email address, city, and a message about the care request. Phone and email links may also result in Paradise Healthcare receiving contact details and the information a person chooses to provide. Families should not submit medical records, government identification numbers, financial account details, or other highly sensitive information through the website form.

How inquiry information is used

Information submitted through the website is used to respond to care inquiries, understand the requested service area, communicate with the person who contacted Paradise Healthcare, keep an internal inquiry record, and discuss possible next steps. Personal information is collected, used, and disclosed only for purposes that are reasonable for the care inquiry or otherwise permitted by applicable privacy law.

Consent and withdrawal

By voluntarily submitting the contact form or contacting Paradise Healthcare through the website, the person contacting the company consents to use of that information for the care inquiry. A person may withdraw consent by contacting Paradise Healthcare at info@paradisehealthcare.ca or +1 866 260 7474. Paradise Healthcare will explain any practical or legal consequences of withdrawal and will stop using the information where withdrawal is legally and practically possible, subject to records that may need to be retained for service, safety, legal, security, or administrative reasons.

Care privacy and sensitive information

Paradise Healthcare is committed to dignity, privacy, and respectful care planning. Detailed health, medication, diagnosis, financial, or identity information should be discussed through appropriate care intake channels rather than placed in the public website form.

Cookies and similar technologies

The website uses necessary Django cookies for security and basic website operation, including CSRF protection for forms and session cookies that may support messages after a form is submitted. Google Analytics 4 may be enabled by the site operator for aggregate website measurement. Paradise Healthcare does not intentionally send contact-form field values, care details, names, phone numbers, email addresses, or message text to analytics.

Analytics, maps, and third-party services

The website loads public front-end assets from jsDelivr, may use Google Analytics 4 when configured, and may display or link to Google Maps for location information. These third parties may process technical information according to their own terms and privacy practices. Analytics events are limited to page measurement and non-sensitive interaction names such as phone, email, map, and consultation-form actions; advertising features are not configured by this website implementation.

Data storage and email processing

Website inquiry records are stored in the Paradise Healthcare website database and may also be sent by email to Paradise Healthcare so the team can respond. Website hosting, email delivery, map, and front-end asset providers may process or store technical or inquiry information outside British Columbia or Canada depending on their infrastructure.

Safeguards and retention

Paradise Healthcare aims to use reasonable administrative, technical, and organizational safeguards for website inquiry information. Website inquiry records are kept while the inquiry is active and for as long as reasonably needed for response, service, legal, security, quality, and administrative purposes. Records that are no longer reasonably needed should be deleted, anonymized, or archived according to Paradise Healthcare's operational retention practices.

Access and correction

A person may ask to access or correct personal information submitted through the website by contacting Paradise Healthcare at info@paradisehealthcare.ca or +1 866 260 7474. Paradise Healthcare may need to verify identity before responding and may refuse, limit, or redact access where required or permitted by law.

Privacy questions and complaints

Questions, correction requests, access requests, withdrawal requests, or privacy complaints can be sent to info@paradisehealthcare.ca or discussed by calling +1 866 260 7474. Paradise Healthcare is based in British Columbia, where private-sector privacy obligations may include BC's Personal Information Protection Act and, where applicable, Canada's Personal Information Protection and Electronic Documents Act.

Changes to this policy

Paradise Healthcare may update this Privacy Policy when website features, service providers, legal requirements, or operating practices change. The dates above show when this website policy became effective and when it was last updated.